Kaplan, Robert S., and David Norton. "Using the Balanced Scorecard as a Strategic Management System." Harvard Business Review 74, no. 1 (January–February 1996): 75–85. (Reprint #96107.) ...
As the first month of 2025 takes shape, most credit unions have spent significant time formulating a definition of success.
Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at ...
In this article, we shall be looking at business success from two perspectives, namely: (a) impact of performance measures or metrics and (b) impact of robust value to customers.Thirty-one years ago, ...
When Robert Kaplan and David Norton published “The Balanced Scorecard: Measures that Drive Performance” in the Harvard Business Review in 1992, the idea of measuring business performance from ...
T HE Balanced Scorecard (BSC) has emerged as a pivotal strategic management tool, gaining significant traction in both private and public sectors in the Philippines. Developed in the early 1990s ...