Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...
1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...
Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback